Shipping policy

Last updated: October 13, 2026

Where we ship from

Every order is packed in Tokyo, Japan and sent by international express courier (DHL Express or an equivalent service). Kits are packed to protect noodles and sauces in transit; fresh and chilled items travel with insulated liners and ice packs.

Shipping rates

  • Orders of US$169 or more: free express shipping.
  • Orders under US$169: flat US$49 express shipping.

The threshold is based on the merchandise subtotal after discounts, in US dollars. If you check out in another currency, the equivalent amount is converted at the current exchange rate and the applicable rate is shown at checkout before you pay.

Where we ship

United States, Canada, Australia, United Kingdom, Switzerland, Norway, Iceland, Singapore, Malaysia, and the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France (incl. Monaco), Germany, Greece, Hungary, Ireland, Italy (incl. San Marino and Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Express couriers need a street address and a signature, so we cannot deliver to PO boxes, parcel lockers or APO/FPO addresses.

Processing and delivery times

Orders are usually dispatched within 1–3 business days (Japan time). Orders placed on Japanese weekends or public holidays are dispatched on the next business day. Express delivery then takes about 3–7 business days depending on the destination, so most orders arrive 7–10 days after they are placed. Customs clearance can add a few days in some countries.

Tracking

You will receive a tracking number by email as soon as your parcel is handed to the courier. The first scan can take 24–48 hours to appear. If tracking shows no movement for more than 10 days, write to us and we will open an enquiry with the courier.

Customs, duties and import taxes

Product prices and shipping fees do not include import duties, VAT/GST or customs clearance fees charged by the destination country. Where these apply, the courier or customs authority will bill them to the recipient before delivery, and they are the recipient's responsibility. If you are unsure whether your order will be charged, please check with your local customs office before ordering.

If a parcel is refused or abandoned because duties or taxes were not paid, or is seized or destroyed by customs because the destination country restricts the import of food products, we are unable to refund the order or the shipping fee. Please check your local import rules before ordering.

Address accuracy and failed deliveries

Please double-check your shipping address and phone number at checkout; the courier may need to call you for delivery or customs. If a parcel is returned to Japan because the address was incomplete or delivery attempts were missed, we will contact you. Reshipping is charged at the customer's expense, and perishable goods that cannot be reshipped cannot be refunded.

Lost or damaged in transit

If the courier confirms that a parcel is lost, we will send a replacement or refund the order. If your parcel arrives damaged, contact us within 7 days of delivery with your order number and photos of the parcel and the items; see our Refund Policy for how claims are handled.

Questions

Email support@ramenkingdom.shop with your order number and we will get back to you within 1–2 business days (Japan time).