Refund policy

Last updated: October 13, 2026

Perishable goods

Ramen kits, noodles, sauces, tea and the other foods we sell are perishable and are shipped internationally from Japan. For that reason we cannot accept returns or exchanges for change of mind, taste preference or ordering mistakes once an order has shipped. Please check flavors, quantities and your delivery address carefully before confirming your order.

Cancellations

You can cancel an order for a full refund at any time before it is dispatched. Email support@ramenkingdom.shop with your order number as soon as possible. Once a parcel has been handed to the courier it can no longer be cancelled.

Damaged, defective, missing or incorrect items

If an item arrives damaged or defective, is past its best-before date, or you receive the wrong item or an item is missing from your parcel, contact us within 7 days of delivery. Please include your order number and clear photos of the affected item, the inner packaging and the outer box. After reviewing your claim we will send a replacement or refund the affected item(s), whichever you prefer.

Minor dents or scuffs to the outer carton that do not affect the product inside are not covered. Because of the ice packs used for chilled items, some contents may arrive partly frozen; this is normal and does not affect quality.

Lost parcels

If tracking shows no movement for more than 10 days, let us know and we will open an enquiry with the courier. If the courier confirms the parcel is lost, we will send a replacement or refund the order.

Customs refusals and undeliverable parcels

Orders that are refused because import duties or taxes were not paid, seized or destroyed by customs, or returned to us because of an incorrect or incomplete address are not eligible for a refund of shipping costs. If the goods make it back to us in sellable condition we will refund the product value minus the return shipping charged by the courier; perishable goods that cannot be resold cannot be refunded.

Order quantity limits

Courier and customs rules limit how much food can be sent in a single parcel. If part of your order cannot be shipped, we will tell you before dispatch and refund that part.

How refunds are issued

Approved refunds are issued to the original payment method. Once processed, it usually takes 5–10 business days for the amount to appear on your statement, depending on your bank or card issuer.

Contact

support@ramenkingdom.shop · IKKO Co., Ltd., FD-24, 4-20-4 Ebisu, Shibuya-ku, Tokyo 150-6090, Japan