Refund policy

Ramen Kingdom sells directly from Tokyo, Japan via DHL international express. To make sure the goods are fresh from the producer to your hand, from the order time for you to receive the goods is about 7-10 days on average. Orders on Japanese public holidays will be postponed to ship on weekdays. Shipping is already included in the price of the order. This includes the shipping materials and the cost of sending the package. Taxes and customs are not included and are responsibility of the buyer. In the unlikely event of a custom spot inspection, the buyer will be responsible for any resulting delays in transportation, seizure of goods, or tariffs. Due to the nature of our products and the involved shipping costs, we do not offer returns, only if product quality issue occurs, slight damage of out packing is excluded in return & refund range, we promise to pack the goods in very good condition. Since we are shipping globally, the transfer of responsibility happens at the handover to DHL. We will provide a shipment number if your shipment is eligible. We are not responsible if your shipment gets lost, your address is wrong or cannot be found or if your shipment gets intercepted and destroyed by customs. Please check your local laws and make sure your address is correct before submitting the order.